For postal service such as mail and parcel service, we will contact the destination post office and check the shipment status. It can take about 45 days to 6 months to conclude the shipment lost. The destination post office will need to ensure the shipment is not delay in customs office or returned to the origin country (rejected by custom) which may not have any visibility in the tracking system.
For courier service, a search will conduct in the last checkpoint in the tracking system within 24 to 72 hours. It normally will take about 3-5 working days to conclude the shipment status
Registered mail will have FOUR basic point of tracking:
1. Information Received
2. Arrive in Processing Hub
3. Processing shipment in origin hub
4. Dispatch to oversea.
Some of destination country may have additional tracking information available online:
1. Shipment delivered.
Please note that some destination post office may not have any online tracking facilities and may require your consignee to contact the local post office (Tracking information is only available offline).