To join us, please send your resume to career@web2ship.com (Format: Name + position + location)

Customer Service Executives (Mulitple vacancies)

Job Scope

1 Providing support, answer call, reply helpdesk, live chat, facebook, twitter and emails to customer.

2 Generating shipping documents and processing shipments.

3 Arranging pickups and drop off.

4 Working with vendors to provide customer service and follow up for claim/missing/return/damage shipments etc.

5 Monitoring shipments activities and manifested report.

6 Must be able to work alone and dedicated.

7 Must be able to show leadership and teamwork within the customer service team across regions.

8 Prepare monthly reports.

Requirements

1 Candidate must possess at least a Primary/Secondary School/SPM/"O" Level, any field

2 Required skill(s): Microsoft Windows / Excel

3 Required language(s): English, Bahasa Malaysia, Chinese(Optional), Thai (for Thailand), Bahasa Indonesia (for Indonesia)

4 At least 1 year(s) of working experience in the related field is required for this position.

5 Preferably Senior Executives specializing in Customer Service or equivalent.

6 Full-Time position(s) available.

Benefits

1 Work life balance: 8.30am to 6pm; Monday to Friday.

2 Free seasonal parking.

Location

1 Petaling Jaya, Selangor, Malaysia

2 Silom, Bangkok, Thailand

3 Jarkarta, Indonesia.

Office Admin cum account Clerk (Malaysia)

Job Descriptions

1 Responsible to the general clerical duties such as filing documentation, data entry & provide administrative support to company.

2 To do supplier claims. Issue Credit Note & Debit note.

3 Monitor shipment manifested report.

4 Handling HR claims and reports.

5 Handling general accountancy and administrative duties.

Requirements

1 Candidate must possess at least a SPM/STPM/"O" Level, in any field.

2 Posses right attitude and able to work independently with minimum supervision.

3 Computer literate, required skills: Microsoft office, words and excel & able to multi task.

4 Language: English

5 Preferably Non-Executives specializing in Finance - General/Cost Accounting or equivalent.

6 No Working experience is required. Experience working in related field will be a plus.

7 Full-time position.

Benefits

1 Work life balance: Flexible hours

2 Free seasonal parking.

Location

1 Petaling Jaya, Selangor, Malaysia

Regional Business Development Manager (Malaysia)

BD Manager

This role within the web2ship Team will oversee the management and development of existing web2ship accounts in SEA. Based in Malaysia, this person will be responsible for meeting the web2ship revenue target and key success metrics. Reporting to the CEO, this roles and duties of this person will include:

Interact directly with potential web2ship user in business meeting, phone & email to support user’s activities on web2ship. The support may include, but not limited to, the following:

1 Helping users to identify opportunities to grow their businesses online.

2 Helping users to adopt shipping best practices to optimize their successes.

3 Educate users on policy changes and website update that directly impact users.

4 Engaging with users to understand their needs and difficulties.

5 Providing best business practices to users to expand their operations to meet the increase sales such as customer service and fulfillment

Requirements

1 University Degree

2 4-6 years of related work experience

3 Converse and read in fluent English

4 Excellent interpersonal skills and relationship management

5 Strong oral and written communication skills

6 Proven success working cross-functionally

7 The ideal candidate should exhibit positive thinking, relentless mindset against difficult relationships, perseverance, and in particular, objective-oriented, with excellent persuasive and influential skills. The ability to thrive in a non-stop, high intensity, matrixed environment with proactive and goal-oriented approach and good at juggling multiple priorities and time management is essential.  Above all, he/she must have unquestioned personal integrity and professional ethics.

8 Relevant Experience:Sales Engineer, AE, Pre-sales consultant, IT System Sales, Internet related jobs.
Relevant industry:Internet, IT, Software, Fashion

Graphic Designer (Malaysia / China)

Job Descriptions

1 Monday to Friday, 9am-6pm

2 Design webpage icons, banner and webpage layout and sliced it into html and also deisgning marketing material for marketing team.

Requirements

1 Excellent in illustrator and photoshop is a must. Design in Photoshop and slice it into HTML

2 Basic HTML knowledge is a must

3 Jquery and css is a plus

4 Must be able to work with programmer in team work to produce and deliver decent/modern html web design.

5 Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Art/Design/Creative Multimedia or equivalent.

6 Required skill(s): hypertext markup language (html), Adobe Illustrator, Adobe PhotoShop, CSS.

7 Preferably Junior Executives specializing in Arts/Creative/Graphics Design or equivalent.

8 Full-Time position(s) available.

Location

1 Petaling Jaya, Selangor, Malaysia

2 Guangzhou, GuangDong, China

Social Media Marketing Manager (Malaysia)

Job Descriptions

1 Developing creative ideas and concepts marketing content and write up for social media.

2 Familiarising with companies' products and services, the target audience and competitors' activities.

3 Writing clear, persuasive, original copy.

4 Updating digital social media.

5 Proofreading copy to check spelling and grammar.

6 Amending, revising or redeveloping adverts or campaigns.

7 Overseeing campaigns through the production stage to completion.

8 Working on several campaigns at once, sometimes under pressure and often to tight deadlines.

9 Liaising with production companies, photographers, typographers, designers and printers.

10 Keeping up to date with popular culture and trends.

11 Monitoring the effectiveness of advertising campaigns.

Requirements

1 Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.

2 Required language(s): Bahasa Malaysia, English

3 Creativity and the ability to write well are key requirements for a copywriter, and so a qualification in the following subjects may increase your chances:

● advertising;
● communication or media studies;
● English;
● journalism;
● public relations.

4 You will need to show:

● the ability to write good, clear copy in a variety of styles with accurate spelling and grammar;
● excellent teamwork, communication and interpersonal skills;
● logic, creativity and imagination;
● ability to work under pressure and meet tight deadlines;
● strong organisational skills;
● self-motivation, flexibility, stamina and the ability to adapt;
● confidence, enthusiasm and determination;
● accuracy and attention to detail;
● the resilience to accept criticism of your work;
● commercial awareness with the ability to understand the target audience;
● an interest in popular culture, new trends and styles;
● good research skills;
● administrative, IT and proofreading skills.

5 At least 1 year(s) of working experience in the related field is required for this position.

6 Preferably Senior Executives specializing in Customer Service or equivalent.

7 Full-Time position(s) available.

Benefits

1 Work life balance: Flexible hours

Product Manager (Base in Malaysia)

Job Descriptions

1 Coordinate internal resources and third parties/vendors for the flawless execution of Software API integration projects.

2 Ensure that all Software API integration projects are delivered on-time.

3 Assist in the definition of Product and Service scope and objectives, involving all relevant stakeholders and ensuring technical feasibility

4 Ensure resource availability and allocations of Software developer and graphic designer.

5 Manage changes to the Software API integration projects scope, project schedule using appropriate verification techniques

6 Testing Software API integration projects performance using appropriate tools and techniques

7 Report and escalate to management as needed

8 Successfully manage the relationship with the vendors and all stakeholders

9 Perform risk management to minimize project risks

10 Establish and maintain relationships with third parties/vendors

11 Create and maintain comprehensive project documentation

Requirements

1 Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology, Logistic/Transportation, Business Studies/Administration/Management, Science & Technology, Commerce or equivalent.

2 Required language(s): Bahasa Malaysia, Chinese, English

3 At least 1 year(s) of working experience in the related field is required for this position.

4 Product Management skill including user interface and user experience will be a plus.

5 Preferably Senior Managers specializing in IT/Computer - Software or equivalent.

6 Full-Time position(s) available.

7 Solid technical background with understanding and/or hands-on experience in software development, User Interface and User Experience and web technologies

8 Excellent client-facing and internal communication skills

9 Excellent written and verbal communication skills

10 Solid organizational skills including attention to detail and multi-tasking skills

11 Strong working knowledge of Microsoft Office

12 This position requires extensive oversea travel to SEA and Far East.

12 All prospective management employees must pass a background check.

Benefits

1 Free seasonal parking.

Location

1 Petaling Jaya, Selangor, Malaysia